How can we help?

In-stock orders are generally dispatched within 1–2 working days. Delivery then typically takes 5–7 working days, depending on the destination and carrier. You will receive tracking information once your order has been dispatched.

Delivery availability is determined by your postcode at checkout. Enter your delivery address to see whether we can ship to your location and the available shipping options.

Once your parcel has been dispatched, we'll send you an email containing your tracking details. Use the tracking link to check the progress of your delivery.

Please email contact@skodde.co.uk as soon as possible with your order number. If your order has not yet been processed or dispatched, we'll check whether a change or cancellation is still possible. Your statutory cancellation rights are unaffected.

Delivery estimates may occasionally be affected by carrier delays. Check your tracking link for the latest update. If you need help, send us your order number and we'll investigate the shipment.

For eligible online purchases, you generally have 14 days after delivery to notify us that you wish to cancel your order. Please contact contact@skodde.co.uk with your order number to begin the process. Certain exceptions may apply.

Email our team with your order number and the item you would like to return. We will provide the relevant return instructions and return address. Please package the product carefully to protect it during transit.

For change-of-mind returns, return postage may be your responsibility, as explained in our Returns & Refunds Policy. If an item is faulty or not as described, your statutory consumer rights apply, including the applicable rules on return costs.

For eligible cancellations, refunds are issued to the original payment method within the applicable legal timeframe. Where permitted, we may wait until we receive the returned goods or evidence that they have been sent back. Your payment provider may need additional time to show the funds in your account.

Please contact us as soon as possible, ideally with photographs of the product, packaging and any visible damage. We'll review the issue and arrange an appropriate remedy in line with your consumer rights. Reporting the issue promptly helps us resolve it faster.

Our collections feature a variety of materials, including travertine, ceramic, glass, wood and metal. The materials used vary by model. Please refer to each product page for its specific composition.

Natural materials such as travertine and marble can show variations in colour, veining and texture. These characteristics make individual stone pieces naturally distinctive. Product photographs are illustrative of the model and finish.

This depends on the product. Check the specifications and package contents on the individual product page. If you're unsure, contact us before placing your order.

Available sizes, colours and finishes are shown in the product options. Select your preferred variant before adding the product to your basket. If you need help choosing, our team will be happy to assist.

Dimensions and technical details are listed on each product page where available. We recommend checking the measurements before ordering, particularly for pendant lights and wall-mounted fittings.

We recommend using a suitably qualified electrician for mains-wired lighting. Installation must follow the manufacturer's instructions and applicable UK electrical safety requirements.

Compatibility depends on the individual model and its rated voltage, fitting and electrical specifications. Always check the product details before purchasing. If the information is unclear, please contact us so compatibility can be confirmed before installation.

Only use a dimmer if the light fitting, bulb or LED driver is compatible with dimming. Compatibility varies by model. Check the technical specifications and your electrician's advice.

Switch off the light and allow it to cool before cleaning. Use a soft, slightly damp cloth where permitted by the product's care instructions. Avoid abrasive cleaners and acidic products, which can damage natural stone. Keep moisture away from electrical parts.

Bathroom suitability depends on the product's IP rating and its intended installation location. Not all fittings are suitable for damp or wet areas. Consult the specifications and a qualified electrician before installing lighting in a bathroom.

The payment methods available for your order are displayed securely at checkout. Options may vary depending on your location and the payment provider.

Instalment options may be available through supported payment providers, subject to eligibility and checkout availability. Any applicable terms will be displayed before payment.

Payments are handled through the secure payment methods offered at checkout. Always check that you're using the official SKODDE website before entering your details.

After a successful order, a confirmation is sent to the email address provided at checkout. If you cannot find it, please check your spam folder and contact us if necessary.

Check your payment details, available funds and any authentication request from your bank. You can also try another payment method. If the issue continues, contact your payment provider or our team.

You can email us at contact@skodde.co.uk or call +44 7488 845626. Please include your order number if your enquiry relates to an existing purchase.

Our customer service hours are Monday to Friday, 9:00 am–6:00 pm. Messages sent outside these hours will be reviewed during the next working period.

Our team aims to respond within one working day. Response times may be longer during particularly busy periods.

Of course. Send us the name of the product you're interested in, along with any questions about dimensions, finishes or specifications. We'll help you find the information you need before ordering.

Yes. SKODDE welcomes enquiries from architects, interior designers and hospitality professionals. For trade pricing or project enquiries, email contact@skodde.co.uk with details of your requirements.