Returns & Refund Policy

At SKODDE, we want you to be completely satisfied with your purchase. If you wish to return an item or encounter a problem with your order, please refer to the conditions below.

1. Right to Cancel – 14 Days

Under the Consumer Contracts Regulations 2013, customers purchasing online generally have the right to cancel their order within 14 days of receiving their goods, without providing a reason.

To exercise your right to cancel, please notify us within this 14-day period by emailing contact@skodde.co.uk with your order number and a clear statement of your decision to cancel.

Once you have informed us of your cancellation, you have a further 14 days to return the goods.

You may inspect and handle the product as you would in a physical shop. However, we may make a deduction from your refund if the product has diminished in value due to handling beyond what is necessary to establish its nature, characteristics and functioning.

The right to cancel does not apply to certain products exempt under the applicable regulations, including goods made to the customer's specifications or clearly personalised.

Your statutory rights remain unaffected.

2. Return Shipping Costs

For returns made under the 14-day right to cancel:

• Return postage costs are the responsibility of the customer.

• Customers are responsible for arranging return shipping to our return address in France.

• We recommend using a tracked shipping service and retaining proof of postage.

• The customer is responsible for any applicable return shipping charges, subject to statutory consumer rights.

As returns are sent internationally from the United Kingdom to France, return shipping costs may vary depending on the parcel's dimensions, weight and the carrier selected.

For faulty, damaged or incorrectly supplied products, SKODDE will cover reasonable return shipping costs where required by applicable consumer law.

3. Faulty, Damaged or Incorrect Items

We take great care in selecting and delivering our products.

If your item arrives damaged, is faulty or does not match its description, please contact us at contact@skodde.co.uk.

Please include your order number, a description of the issue and, where possible, photographs showing the problem. Photographs help us investigate your request but do not limit your statutory rights.

Under the Consumer Rights Act 2015, customers have statutory rights where goods are faulty, not as described or not of satisfactory quality.

Depending on the circumstances, these rights may include:

• A full refund under the short-term right to reject, generally within 30 days.

• A repair or replacement where applicable.

• A price reduction or final right to reject where the legal conditions are met.

Where a customer validly exercises the statutory right to reject faulty goods, SKODDE will bear reasonable return costs.

Nothing in this policy restricts or excludes your statutory consumer rights.

4. How to Return an Item

To arrange a return, please follow these steps:

1. Contact contact@skodde.co.uk, stating your order number and whether you wish to cancel your purchase or report a product issue.

2. Our customer service team will provide return instructions and assist with your request.

3. Package the item carefully to prevent damage during transport.

4. Send the parcel to the return address below, unless we provide an alternative return arrangement.

Return Address

Soren COCRELLE – SKODDE Design
31B rue Jules Vedrines
92240 Malakoff
France

Please retain your proof of postage and tracking information until your return has been processed.

For cancellations made within the statutory cancellation period, prior authorisation from SKODDE is not required to exercise your right to cancel.

5. Refunds

For a valid cancellation under the 14-day right to cancel, we will refund the payments received for the cancelled goods, including standard outbound delivery charges where applicable.

We are not required to refund additional charges incurred if you expressly selected a delivery method more expensive than our standard delivery option.

Refunds will be issued without undue delay and no later than 14 days after you notify us of your cancellation.

However, we may withhold reimbursement until we receive the returned goods or you provide evidence that you have sent them back, whichever occurs first.

Refunds will be made using the original payment method unless you expressly agree otherwise. No refund administration fees will be charged.

For faulty or non-conforming goods, refunds will be processed in accordance with your applicable statutory rights.

The time required for refunded funds to appear in your account may depend on your payment provider.

6. Exchanges

We do not offer general exchanges for changes of preference, colour or model.

If you wish to purchase a different product, you may return your original item in accordance with this policy and place a new order.

Where a product is faulty or non-conforming, replacement remains available where required under applicable consumer law.

7. International Returns

SKODDE serves customers in the United Kingdom, with returns handled through our address in France.

For standard cancellation returns, customers are responsible for arranging international return postage.

Please follow the carrier's applicable customs declaration procedures when returning goods internationally. Our customer service team can provide information to help identify the shipment as returned merchandise.

Any charges or return arrangements relating to faulty goods will be handled in accordance with applicable consumer protection law.

8. Contact Us

For questions about returns, refunds or damaged products, please contact our customer support team.

Email: contact@skodde.co.uk

Business: SKODDE Design
Return Address: 31B rue Jules Vedrines, 92240 Malakoff, France

We aim to respond to customer enquiries as promptly as possible.

This policy does not affect your statutory rights under applicable consumer protection legislation.